At bidandbrush.com, we strive to maintain a fair and transparent bidding process. A bid is considered a binding commitment to purchase an item, and retracting a bid disrupts the integrity of the auction. However, we understand that exceptional circumstances may require a bidder to retract their bid. This policy outlines the conditions under which bid retractions are permitted and the procedures for doing so..

1. Acceptable Reasons for Bid Retraction

 A bid may only be retracted under the following circumstances:

  • Mistaken Entry: If a bidder accidentally enters an incorrect bid amount (e.g., £500 instead of £50), they must retract the bid and immediately re-enter the correct amount.

  • Seller Changes Item Details: If the seller significantly alters the item’s description after the bid was placed, the bidder may retract their bid.

  • Unavailable Seller: If the bidder is unable to contact the seller due to communication issues, they may request a bid retraction.

  • Fraud or Misrepresentation: If the bidder suspects that the listing is fraudulent or misleading, they may request to retract their bid pending an investigation.

2. When Bid Retractions Are Not Allowed

Bid retractions are generally not permitted in the following cases:

  • Buyer’s Remorse: Changing your mind about a bid is not a valid reason for retraction.

  • Bidding to Test the System: Placing bids without the intent to purchase is strictly prohibited.

  • Last-Minute Retractions: Bids placed within the final 12 hours of an auction cannot be retracted unless due to a mistaken entry.

3. How to Retract a Bid

If a bid retraction is necessary and meets the above conditions, follow these steps:

  1. Log into your account.

  2. Navigate to the “My Auction Bids” page.

  3. Select the auction in question and click on the “Ask A Question” button

  4. Provide a valid reason for the retraction.

  5. Confirm the retraction request.

  6. The seller will contact you to either confirm or diasallow the bid

4. Consequences of Misuse

Misuse of the bid retraction policy may result in:

  • Temporary or permanent bidding restrictions.

  • Account suspension or termination.

  • Legal action in cases of fraudulent activity.

5. Contact Support

If you have questions about bid retractions, please contact our customer support team at auctions@bidandbrush.com.

By placing a bid on bidandbrush.com, you acknowledge that you have read and agreed to this Bid Retraction Policy.